RAFFLES TOURISM AND HOSPITALITY STUDENTS GAIN INSIGHTS INTO THE INDUSTRY THANKS TO THE NOVOTEL JAKARTA GAJA MADA!
The hospitality and tourism industry is one of the largest industries in the world (United Nations World Tourism Organization (UN-WTO), 2011). The industry encloses a wide range of sectors including lodging; foodservice; meetings, expositions, and special events; and transportation such as air travel. It is known that tourism and hospitality businesses are very attractive around the globe due to their economic, social benefits and job creation. As graduates of tourism and hospitality management programs enter the industry, they face many opportunities and challenges. Therefore, it is of vital importance that students are given the opportunity to acquire a sound understanding of what awaits them in this highly demanding and very completive industry.
During October, Raffles hospitality students visited the Novotel Jakarta Gaja Mada which is a 4 star hotel located in West Jakarta, and is in close proximity to local shopping centers and entertainment districts. From the very first impression, this 4 star hotel creates a very welcoming and friendly atmosphere, and students enjoyed it thoroughly during their stay.
The visit included a guided tour around the hotel, with the students spending time with the reception staff, the banquet/event coordinator, the mangers of the Square Restaurant and the Premier Lounge, and the housekeeping staff etc. The tour also highlighted other main features of this Indonesian 4 star hotel, which are the modern meeting rooms and facilities that are provided for corporate and social events.
At the end of the visit, students had an opportunity to ask questions about the hotel and its operating procedures in order to understand the essentials of Room Division Management. This Q&A session provided vital insight for all levels of effective communication required for efficient running of the hotel and maintaining customer retention. Overall, it was a great experience and a fun way to discover more about the NOVOTEL Jakarta Gaja Mada.