RAFFLES JAKARTA PRIVACY POLICY

Personal Data Notice

Effective Date

1 August 2026

This Privacy Policy explains how Raffles Jakarta collects, uses, protects, stores, and shares your personal information when you interact with our website, admissions team, programs, and services.

YOUR PRIVACY MATTERS

At Raffles Jakarta, we believe transparency is the foundation of trust.

This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit our website, inquire about our programs, submit an application, attend an event, or interact with us through any of our communication channels.

We process your personal information responsibly and in accordance with Indonesia's Personal Data Protection Law (Law No. 27 of 2022) and other applicable regulations.

Your Data is Protected

We protect your personal information through appropriate security measures, policies, and responsible data management practices.

Privacy Law Compliant

Our privacy practices follow Indonesia's Personal Data Protection Law and recognized international privacy standards where applicable.

Responsible

Our privacy practices follow Indonesia's Personal Data Protection Law and recognized international privacy standards where applicable.

Your Rights Matter

You may access, update, correct, or request deletion of your personal information whenever legally permitted.

WHO THIS POLICY APPLIES TO

This policy applies to the processing of personal data of, in partıcular:

Prospective students and enquirers: anyone who expresses interest in a program through our website, social media, advertising lead forms, or events.
Applicants, enrolled students, and alumni.
Website visitors, partners, and job applicants.

DATA CONTROLLER

Raffles Jakarta is responsible for the personal information collected and processed under this Policy. You can reach us using the details at the end of this page.

WHAT WE COLLECT

Depending on how you will interact with us, we may collect the following:

Identity and contact details: full name, email address, and telephone or WhatsApp number.

Education and employment information: your highest level of education and current working status.

Program interest: the programs and intake you are considering.

Mandatory fields on our forms are indicated with an asterisk (*).

HOW WE COLLECT YOUR INFORMATION

We collect data directly from you through advertising lead forms on Instagram and Facebook, automatically through cookies when you browse our website, and from authorized third parties such as the Rafflec Education network.

SOCIAL MEDIA AND ADVERTISING PLATFORMS

We advertise on platforms including Instagram and Facebook (operated by Meta). When you engage with our ads or lead forms, we may receive the information you submit. Your use of those platforms is governed by their privacy policies, and we are not responsible for their data practices.

HOW WE USE AND SHARE YOUR DATA

We use your personal information to respond to your inquiries, follow up on admissions and events, assess eligibility and manage the application and enrollment process, support you during your studies, improve our website and services, and meet our legal obligations.

Where you have given consent or where otherwise permitted by law, we may also send you updates, event invitations, and marketing communications by email, SMS, telephone, or WhatsApp. You may opt out at any time, and you may withdraw your consent whenever processing relies on it.

HOW WE SHARE YOUR INFORMATION

We do not sell your personal data. We may share it with the Raffles Education network, service providers and platforms (such as Meta Platforms), and authorities where required by law.

Where data is transferred outside indonesia, we take reasonable steps to ensure protection consistent with UU PDP.

ABOUT COOKIES

Our website uses cookies to operate the site, understand usage, and support advertising. You can manage or disable cookies through your browser settings, though some features may not function properly as a result.

YOUR DATA, YOUR CHOICES

DATA RETENTION

We keep your personal data only for as long as necessary to fulfill the purposes in this Policy and to meet legal and administrative requirements. When it is no longer needed, we securely delete or anonymize it.

DATA SECURITY

We apply reasonable technical and organizational measures to help protect your data.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

KEEPING YOUR DATA ACCURATE

We take reasonable steps to keep personal data accurate and up to date. Please notify us of any change to your details.

KEEPING YOUR DATA ACCURATE

We take reasonable steps to keep personal data accurate and up to date. Please notify us of any change to your details.

WHAT YOU CAN ASK OF US

Subject to and in the manner provided by Indonesian law, you may ask us to:

• Access the personal information we hold about you and the purposes of processing.
• Correct information that is inaccurate or incomplete.
• Delete your personal information, subject to our legal and regulatory retention obligations.
• Withdraw consent at any time, which does not affect processing carried out beforehand.
• Object to or restrict certain processing, or request a copy of the data you provided.
• Lodge a complaint with the relevant supervisory authority.

We may ask you to verify your identity before acting on a request. Requests that are unfounded, excessive, or repetitive may not be actioned, or may be subject to a reasonable charge where permitted by law.

YOUNGER VISITORS

Our programs and communications are directed at adults. We do not knowingly collect or process the personal information of minors without the prior consent of a parent or legal guardian. If you believe we have, please contact us and we will take reasonable steps to address it.

THE LEGAL DETAILS

LINKS BEYOND OUR WEBSITE

Our website and communications may contain links to third-party websites and platforms, including social media. This Policy does not apply to those services, and we are not responsible for their content, terms, or privacy practices.

WHEN THIS POLICY CHANGES

We may update this Policy from time to time to reflect changes in our practices or applicable law. The current version will always appear on this page with a revised effective date.

CONTACT US

If you have any questions about this Policy or wish to exercise your rights, please contact:

Raffles Jakarta

Jl. M.H. Thamrin No. 20, Jakarta Pusat 10350, Indonesia

Email: info@RafflesIndonesia.com

Phone / WhatsApp: +62 821 1792 8889